SWERTE99 FAQ

GENERAL QUESTIONS: IS SWERTE99 AVAILABLE IN MY COUNTRY?

Our website is configured in such a way that it can only be accessed from countries where gambling is legal. You can only register an Account here if you have a Philippine Roaming Number starting at (09). Please note that you can only use our site in accordance with the laws of the country that you play from. It is your responsibility to ensure that you abide by the laws of your country when using SWERTE99.

BETTING: WHY WAS MY BET VOIDED?

Bets can be voided for various reasons. For example, a sporting event may be canceled or one of the competitors may be disqualified. Moreover, total bets are refunded if the outcome is equal to the total shown on the site.

CAN I GET MY MONEY BACK IF I LOSE THE BET?

Unfortunately, you can’t get a refund on the money you’ve lost placing bets.

PAYMENTS:

I MADE A DEPOSIT, BUT THE FUNDS HAVEN’T BEEN CREDITED TO MY ACCOUNT

At SWERTE99, we do everything we can to make banking operations as quick and simple as possible. However, sometimes there are variations in the time it takes to process a deposit. These occur due to the payment methods themselves and, unfortunately, we have no control over this.

Different payment methods have different withdrawal and deposit speeds:

1. When using eWallets, funds are usually credited to your account almost immediately, the maximum processing time for this deposit method being 15 minutes.
2. Deposits made using debit cards and credit cards can take up to 24 hours to process.

If over 24 hours have passed since you made your deposit and your balance still hasn’t been topped up, please contact our customer support team with a proof of payment. We’ll do our absolute best to solve this issue for you.

WHY HAS MY WITHDRAWAL REQUEST BEEN REJECTED?

There are various reasons why a withdrawal request can be rejected. In the vast majority of cases, withdrawals are rejected by payment providers.

In order to minimize the chances of your request being rejected, please make sure you use the same payment method both to withdraw and to deposit your funds. Also, make sure you’ve provided all the information required to make a withdrawal via the chosen method and that the information is accurate and correct. If none of the above works, try clearing your browser’s cache and cookies, then log back into your account.

Moreover, if you withdraw a request using E-wallets make sure that your account is fully verified. Another thing that you withdraw will be rejected if the e-wallet you used has exceeded its monthly limit (i.e. GCASH E-WALLET)

If none of the above helps, please contact our support team so they can help you solve your problem.

CAN I MAKE A DEPOSIT WITH SOMEONE ELSE’S CARD OR EWALLET?

Yes, but make sure you have your information correct and proof of payment so we can acknowledge and process it accordingly.

DO I NEED TO UNDERGO VERIFICATION TO MAKE A WITHDRAWAL?

The first time that you request a withdrawal our system will ask for you to enter the verification that will be automatically sent to your registered number. Afterwards, you can just submit your request for withdrawal without having to repeat the same process.

HOW LONG DOES IT TAKE TO WITHDRAW FUNDS?

Since transactions are handled solely by payment providers, withdrawal times vary depending on your chosen payment method.

If you’re using an eWallet, we try to process all withdrawal requests within 12 hours. After that, the funds should appear in your account instantly. If you’re using a credit or debit card, on the other hand, withdrawals can take up to 7 business days.

CAN I CANCEL A WITHDRAWAL?

You cannot cancel a withdrawal if it’s already been approved by us. However, if your withdrawal request is still pending, you can contact our customer support team and request that they cancel the withdrawal.

SWERTE99 ACCOUNT:

I CANNOT VERIFIED MY ACCOUNT USING MY PHONE NUMBER

Please make sure you enter your phone number starting at zero, when trying to activate it. If this still does not work, check if the number you’ve entered is correct. If it is, contact our customer support team.

I LOST/CHANGED MY PHONE NUMBER. HOW DO I CHANGE THE PHONE NUMBER IN MY ACCOUNT?

Please contact our customer support team via Live Chat Support and attach documents verifying your identity. They’ll help you change the number linked to your account and activate your new phone number.

CAN I REACTIVATE A LOCKED/DISABLED ACCOUNT?

It depends. If your account has been locked, it can be reactivated by contacting our customer service. However, if your account has been disabled, your account cannot be reactivated.

BONUSES:

WHY HAVEN’T I RECEIVED MY REGISTRATION BONUS?

There may be several reasons why you haven’t received your registration bonus. Firstly, please make sure you’ve filled in all of the required fields in your account. Otherwise, you will not receive your bonus. Secondly, please make sure that your account level must be VIP 2. Finally, please bear in mind that you can only claim this promotion once.

CAN I GET A NO DEPOSIT BONUS?

All bonuses available on SWERTE99 are those listed on the Promotions page. You cannot get any bonuses that are not listed there.